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WE ARE BRUNN

Suite 3, Ground Floor, 131 Clarence St
Sydney, NSW, 2000 Australia
+61 439 999 650

Sazae supports stable operations and the continuous maximization of value after ServiceNow implementation.

Do you have any of these concerns after implementation?

Not sure how to use the system or change its settings

  • Although the system has been implemented, its operation is complicated and not user-friendly.
  • The workflow is not clearly defined.
  • As operational standards and procedures have not been established, work has become highly dependent on individuals, resulting in inconsistent quality and increased costs.

Handling technical issues is challenging

 

  • The procedures for handling malfunctions or system failures are unclear.
  • We need a clear point of contact for consultation when issues arise during operations.
  • We are having difficulty dealing with new features and version upgrades.

 

There is a shortage of personnel with ServiceNow experience and expertise

  • We lack ServiceNow-experienced personnel internally and would like to receive technical support to move toward in-house development.
  • It is difficult to access ServiceNow’s English documentation and native help desk support.

Concerning operational maintenance

Overview of ServiceNow Modules

ITSM
It provides essential IT Service Management (ITSM) capabilities, including incident management, problem management, change management, and request management.
ITOM
By visualizing IT assets and leveraging automated discovery and mapping capabilities, it streamlines and optimizes IT operations.
HRSD
It digitizes HR services to enhance the employee experience.
CSM

It digitizes customer support, enabling both improved customer satisfaction and cost reduction.

ITAM
It manages the entire IT asset lifecycle, enabling cost optimization and compliance.
SecOps
It automates the response to security incidents, enabling faster and more effective threat response.

Key Features of Sazae’s Operations and Maintenance Support

1. Comprehensive Support by Experts with Global Experience

We assign ServiceNow consultants with extensive global experience as advisors. Certified ServiceNow professionals handle technical inquiries, incident troubleshooting, and standard customization tasks, reducing the workload of your operational teams. By leveraging highly experienced ServiceNow personnel from overseas, we provide a robust support system. Even in areas with limited examples in Japan, such as CSM and HRSD, we can offer guidance based on proven expertise.

2. Comprehensive Operational Services and Continuous Improvement

We provide operational support based on ITIL standards to maximize the value of ServiceNow. Our team addresses issues, operational questions, and various inquiries that arise after ServiceNow implementation, offering comprehensive support across ITSM (IT Service Management), as well as ITOM, CSM, HRSD, and other areas. We also assist with upgrades and the adoption of new features, enabling a continuous improvement cycle for your organization.

3. Reliable and Fast Access to ServiceNow Experts

Hiring experienced ServiceNow professionals in-house can be time-consuming and costly. By leveraging our ServiceNow Talent Provisioning Service, you can secure the necessary resources exactly when needed. We can supplement your projects with experienced ServiceNow personnel on a project-by-project basis. Additionally, we support less experienced engineers by providing on-the-job training while working alongside them on projects.

Implementation and Operational Support Process

Contact Us
Please feel free to reach out to us with any questions or requests regarding ServiceNow. We also offer free consultations.
Proposing the Optimal Plan
We propose solutions that align with your challenges and objectives, ensuring that all prerequisite requirements and support details are thoroughly reviewed.
Contract & Kickoff
We complete the contract formalities to ensure a smooth project kickoff.
Start of Operational Support
We initiate a continuous improvement cycle from the start of use, striving for greater stability and efficiency.
Get In Touch

Please feel free to contact us for a quote or consultation.

We support your business success, from building a reliable technical foundation to establishing a strong digital presence.

Contact Us